Some Things To Know

If you would like pictures of your dog/s while out, we will send them to you by text or WhatsApp. Photos are usually sent during or right after the walk, so you can see the fun your dog is having. Pawz On The Run reserves the right to use your pictures on our Facebook page, but will never take pictures of your home or inside your home. If you do not want this, please let us know.

We require 24 hours notice for cancellation of any service. If we do not receive notice by phone, text, or email, you will be charged half the day's service fee.

If you are not home at the time of pick up/drop off, you can get a lock box or give us the code to your door. Alternatively, you can give us a key. Please keep in mind that we are insured and will not share or display this information anywhere.

Yes, but only for Private Walks or Doggy Daycare. Please contact us for more information.

If the weather is too bad to go out, we will accept your cancellation without a fee. If we are unable to come out at all, we reserve the right to cancel as well. If it is too bad for an outdoor walk but we can still come to you, we will take your dog/s to indoor locations for walks and sniffs — including a booked Sniff Spot, pet stores, Canadian Tire, Home Depot, and similar indoor-friendly spots.

There are only 3 reasons we would not provide your scheduled service: 1) The weather, as stated in our cancellation policy above. In this case you will receive a full refund. 2) Your walkway, driveway, or steps are not cleared of weather elements such as snow or ice, making it unsafe. Once cleared, we will resume service. No refund is provided for that service. 3) Your dog/s show signs of aggression or unacceptable behaviour during the service. We reserve the right to return your dog/s immediately to your home and cancel any remaining services. No refund is provided for that service, however any other services paid for in advance will be refunded. *In all of these cases, you will be informed by Pawz On The Run by phone, text, or email.

Meet & Greet is as stated in services an introduction of your dog/s to the small pack to ensure they all get along. This is a one time fee. It stands in place of the cist of a walk for the first day. Its not as much because we need to make sure the Meet & Greet goes well and cannot guarantee the time or outcome of the walk.

Yes, we do offer boarding, but it is not a service we generally provide. You must call ahead to see if we can accommodate you. We have 2 dogs of our own as well as cats, and we need to ensure that every pet is comfortable with each other and that we can meet the needs of your much loved furry family member.